Styleberry is a new cosmetics solution in South Africa. We operate in Cape Town, and deliver to all corners of South Africa.
Our mission is to empower South Africans to embrace their beauty & confidence by offering seamless access to cosmetic products, conveniently delivered to your doorstep. We are building a community where everyone encourages other community members and help each other to have a better day.
Our philosophy is to be as creative as possible, keeping ahead of the latest trends to maintain everyone looking and feeling their finest when wearing nail polish.
We aim to restock every week, but restock dates vary depending on product availability.
Orders are unlimited for each product per person.
Our official website offers the best prices for our products, but the products are also sold on Takealot.
You do NOT need to create an account. You can follow the checkout process as a guest.
However, it is advised you use a registered account to checkout quicker and easily view the status of your orders in future. We also offer discounts to our customers who have accounts with us.
Fill in your details and and click 'create account' - done!
No, once you place an order it is final. You can however return an order if you wish and receive a refund.
Our checkout process is secured by Payfast.
1. Credit / Debit Cards
(Visa & MasterCard)
2. Instant EFT
Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.We appreciate your patience and understanding as we work through this together.Thank you so much for your support!*Please understand that business days do not include weekends or holidays.
You will receive email confirmation whereby you can view the status of your current order on our website.
The details include both a tracking number and the courier details that will deliver your parcel.
Shipping & Delivery
FREE DELIVERY for orders above R999+.
For orders below R999, we charge a flat delivery fee of R79 per order anywhere in South Africa.
2 – 5 working days. Some outlying areas can expect 4-7 working days. Regardless, we prioritize getting you your products as soon as possible!
All packages are handled by Fastways.
Unfortunately not, our couriers only deliver within South Africa
Returns & Warrantee
ALL sales are final* We do not accept returns, exchanges or refunds unless the incorrect product is delivered, the product is damaged or misplaced during dispatch.
You can also cancel an order before leaves our warehouse to be delivered to you.
For any return queries, please contact our service team via email email@example.com.
Everybody makes mistakes. In the unlikely event that we mistake with your order, we will assist you with an exchange, or a refund, whichever you desire!
Please note, we can only send replacements for damaged/missing products within 14 days of receipt of the package. You will need to provide photos of the issue, including packing slip.
In the occurrence of such an event, please contact our service team via email firstname.lastname@example.org.
You can cancel an unshipped order at any time for a full refund, no hassle.
Once the product is shipped to you, we would need a valid reason for your a return request. If you provide a valid reason for a return (damaged product or wrong order) then we will gladly assist you!
If you wish to cancel or have any questions, please contact customer service at email@example.com.
Contact Methods & Info
We would love to hear from you!
We have an active social media team that focuses on Instagram: @styleberry_za
You can also reach out to our girls on our Facebook page: www.Facebook.com/StyleberrySA
If social media isn't your thing, you can reach out to our email team for customer service inquiries only, please e-mail firstname.lastname@example.org.
We do aim to respond as soon as possible, but sometimes there are a lot of orders to deal with at once, and so we may take up to 48 hours to respond, but rest assured we are always happy to help you!
Promotions & Newsletters
Yes, we run official giveaways on our Styleberry Cosmetics social channels (@styleberry_za).
Yes from time to time we offer discounts and promotions. Sign up for our email alerts to receive news on special offers.
Yes. Your credit card information is processed via a secure gateway (Payfast) and is never stored.
Easily go to the bottom of the most recent email you got from us and select the link "Unsubscribe."
Ensure that you complete the procedure before you obtain confirmation that you have fully unsubscribed.